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Professional Services

Professional Services

Implementation & Maintenance Support

DMX's professional services team eanable you to benefit from our experience and expertise; to complement your resources and to ensure timely, accurate and cost effective completion of your projects.

Implementation Services

To ensure a smooth implementation of your network solutions and the success of your business strategy, our program managers work closely with you throughout all project phases, ensure efficient service delivery by coordinating and supervising all activities in each stage including:

  • Project Management
  • Conduct site survey and staging for network deployment project
  • Physical installation and equipment audit
  • Network, applications and security system integration
  • Acceptance testing
  • Launch and operation support services

Maintenance Support Services

DMX Professional Services offers comprehensive maintenance and operations support services, with proactive network monitoring, swift response and accurate diagnosis from our highly trained experienced personnel.

We also offer suite of flexible and tailor-made maintenance options, from basic hardware replacement to dedicated round-the-clock high availability service. Service level agreements are included in all service packages to ensure service quality and customer satisfaction. Maintenance support service options comprises the following:

  • Next Business Day Dispatch (NBDD) Repair and Replacement (R&R)
  • Remote Technical Support (RTS)
  • On-site Technical Support (OTS)

Benefits

  • Be time-to-market by avoiding recruitment and training delays associated with building internal technical resources
  • Improve your network reliability
  • Reduce network operations costs and related expenses with DMX's round-the-clock professional services
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